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Drop Us a LineCommunication Problem - The root of all Misunderstandings
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More often than not, a communication problem is always the root of all misunderstandings. One message passed on to another is no longer the same message and everytime its passed to another and to another and to another..and thereby causes misunderstandings…and then chaos. Below is a very good example of how an original message changes everytime it is passed on from one person to another.
¨A colonel issues the following directive to his executive officer: Tomorrow evening, approximately 2000 hours Halley’s Comet will be visible in this area, an event that occurs only once every 75 years. Have the men fall out in the battalion area in fatigues, and I will explain this rare phenomenon to them. If it rains, we will not be able to see it. In that case, assemble the men in the theater and I will show them films of it.
Executive officer to company commander: By order of the colonel tomorrow at 2000 hours, Halley’s Comet will appear above the battalion area. If it rains, have the men fall out in fatigues and march to the theater where this rare phenomenon will take place, something that occurs only once every 75 years.
Company commander to lieutenant: By order of the colonel in fatigues, at 2000 hours tomorrow evening the phenomenal Halley’s Comet will appear in the theater. If it rains in the battalion area, the colonel will give another order, something that occurs only once every 75 years.
Lieutenant to sergeant: Tomorrow at 2000 hours, the colonel will appear in fatigues in the theater with Halley’s Comet, something that occurs every 75 years. If it rains, the colonel will order the comet into the battalion area.
Sergeant to squad: When it rains tomorrow at 2000 hours, the phenomenal 75-year-old General Halley, accompanied by the colonel, will drive his Comet through the battalion area theater in fatigues.¨
communication makes communion … it creates a relationship … but if at times we find it hard to hit right a direction … then, it is the best time to clean our ears … there might be too much of unwanted mass in there that hampers good listening!
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23% of the plane crashes in the world happened because the pilots had flown the airplane for the first time together, thus creating personal communications gap between them, thus creating the miscommunication problem. and prone to commit this type of problems are the Brazilians, South Koreans, Morocans, Mexicans, and Filipinos. these people have a very high personal distance index rating(PDI rating) which concerns with attitudes toward heirarchy. we are “manggi-ikugon” to people we think are superior to us. ma-ikog mangutana kay basig masuko even in times of crisis: In January 1990 flight 052, Columbian Airline which ran out of fuel crashed to the estate of John McEnroe’s father because the Columbian co-pilot was intimidated when he requested emergency landing to an american tower operator in JFK airport. Instead of insisting to land first kay emergency, he waited kay he felt nasuko kuno ang tower operator. Very pinoy trait!
One thing good about this high PDI rating is our very high sense in pakiramdaman. When we communicate with our ka-tribo even if we mention “kuan”, the person we’re talking to would already understand what we’re referring to.
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23% of plane crashes all over the world are caused by miscommunication problems–particularly having two pilots in one cockpit who are not familiar to each other because it’s their first time flying together.
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that is absolutely right. if each person knows how to communicate properly probably there’ll be less misunderstanding amongst people which lead to trouble and chaos. although, i would say that there are some underlying factors why troubles and chaos arise( which i am not going to elaborate in here). it’s father benjie’s job to elaborate the issue.
talking of pdi, it holds true in the hospital setting, too. medical mistakes happened because one person hesitated or totally just say nothing due to the fact that he is questioning the judgment or decision of a medical professional above his level. it costs a serious and grievous mistakes resulting in big financial loss to the healthcare institution-at least in america. ( i felt bad for the patients in our country, philippines, we don’t have the same rights that american patients have!)
but are we in the same level, when i say that communication is both an art and skill? that some are better communicators than others? that such art and skillfulness could be developed in a person?
for me, that’s what i need and that’s an honest appraisal of my self. and by the way, i think i am one of those suffering from high personal density index crisis, too. and that’s because i am a FILIPINO!
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